Shipping & Returns

International Shipping

Our prices and shipping are calculated using UK Postage Costs for the UK. We would ask that you contact us for shipping costs to overseas destinations.

We will obtain the exact price for shipping to your door and let you know by return.  You can then add this price at the Paypal checkout system. In the event of any Customs confiscation for whatever reason, Zappertek or its owners will not be held responsible for any loss and will not offer a refund if this takes place.    

Returns Information

Our returns/refund policy is in accordance with EU distance-selling regulations (2000), which outlines your rights to cancel your order.

If you wish to cancel an order, written notice, by email/letter, must be given within 7 days of receipt of the good(s) and the good(s) must be returned, by recorded delivery, within 14 days of receipt. You must quote your order number and we will advise the return address/procedure.

We will only offer a refund or replacement as long as good(s) are sent back in their original condition, are unused and unopened in their original packaging. For health and safety reasons, we will not be able to accept returns or refund on any products such as Zappers, Food Zappicators or Tooth Zappicators that have been used.   

If your goods do not arrive in good condition, please contact us within 7 days of receipt. If your goods need to be returned for repair after 30 days of your order initially being placed, we are not liable to pay for any postage costs incurred.

In accordance with EU law, the cost of both original and return postage and packing shall be borne by the customer and deducted from any refund. This includes any item which may offer free shipping, for which the delivery cost will also be deducted from any refund. Refunds will be paid within 30 days of receiving the written notice of cancellation. We reserve the right to deduct a 20% restocking/recovery fee on each item returned. Your statutory rights are not affected.

Disclaimer: We make no medical claims about our products.  If you have a medical condition please consult a physician. Our products are sold for experimental purposes only. Also because of the personal nature of our Zappers, Tooth Zappicators and Food Zappicators we cannot give refunds on any product that has been used. Any returns will only be accepted for a product that has not been used and is returned within 14 days within its original packaging. If the product is proven to be faulty we offer a full repair or exchange service for 1 year